As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…
In the digital age, AI-powered customer interaction management is the secret sauce for ultimate success. Every business should talk to its customers and talk well. If your customers…
As an enterprise, we live in unprecedented times. It has never been easier to stay in touch with a customer, thanks to the plethora of technologies available. At…
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…
In today’s world, you need to keep your customers happy, with quick resolution of issues and lesser resolution times. If you don’t, you can rest assured that your…
Help desk v/s Service desk. These two terms are used interchangeably by many teams, but both have a world of difference between them. It is important to understand…
Have you ever bought something online or in person just to find that you can’t use the product without a lengthy setup process? I recently bought a high-resolution…
Imagine a customer visiting your website for the first time and instantly greeted by a friendly virtual assistant, ready to answer any of their questions and guide them…