$75 billion! Yes, the US companies leave such a massive amount on the table simply because of poor customer service. Although this number includes brands only in the…
Tl; Dr – See our infographic: Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally,…
If you are wondering why users don’t go through your FAQ page, then you are not alone in the world. There are several other companies investing their time,…
Don’t hire just because they Talk well Have prior experience in international support teams Have or don’t have the technical knowledge Are ready to take a pay cut Most successful teams…
Business owners rely on a lot of metrics to evaluate whether their business is growing or taking a toll down the hill. Monthly active users, month-by-month growth rate,…
Starting a company is not easy. What’s harder is hiring good people who buy-in into your vision. And what’s even harder than that? — It’s keeping your customers happy. Traditionally,…
Why do we need support? Because Things break. And it takes time to fix things. And when things break customers get angry and frustrated. And when they need help, your…
Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament,…
Chatbots today are where websites were in the mid-1990s. They’re basic, but they have a fundamental friction advantage. And they will get better and better until they’re indistinguishable…
Businesses both old and new are likely to understand the importance that customer service holds. Today, with the rapid development of technology, a customer’s expectations are growing too.…