We all can agree on the fact that without customers there is no business. Businesses are always ready to go an extra mile to make customers happy. But,…
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that,…
It is common for all the companies to come across a lot of unsatisfied and angry customers. There might be many reasons for customers to get angry. Sometimes…
We all know that customer is the king. Keeping your customer happy or satisfied plays an important role in the growth of any business. But, there are many…
` In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people…
$75 billion! Yes, the US companies leave such a massive amount on the table simply because of poor customer service. Although this number includes brands only in the…
Tl; Dr – See our infographic: Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally,…
If you are wondering why users don’t go through your FAQ page, then you are not alone in the world. There are several other companies investing their time,…
Don’t hire just because they Talk well Have prior experience in international support teams Have or don’t have the technical knowledge Are ready to take a pay cut Most successful teams…