With Google’s AI Mode and ChatGPT, many websites have lost a significant portion of their traffic. This means every visitor is more valuable. Considering this, it’s necessary to…
Let’s be honest: answering “Where’s my order?” for the tenth time today or manually chasing down tracking numbers isn’t the best use of your team’s talent. These repetitive…
With 3B+ monthly active users, WhatsApp is the largest messaging app in the world. It’s also where customers increasingly talk to businesses: over 1 billion people message a…
We’ve talked at length about how customer support is changing in 2025. Teams aren’t just “answering tickets” anymore; they’re designing end-to-end resolution systems where AI handles L1 and…
When a chatbot understands your cultural quirks, uses your regional slang, and anticipates your preferences like a native, it hits differently. That’s the difference between a user tolerating…
Running a small business means you’re constantly juggling a million things at once. Customer inquiries come in at all hours, leads slip through the cracks, and your support…
AI chatbots have quickly become indispensable for SaaS customer service teams, acting as always-on virtual agents that handle common questions, automate repetitive tasks, and free up human agents…
Artificial intelligence (AI) is reshaping how companies transact with customers through chatbots and recommendation engines. While AI enhances customer experience through personalization and efficiency, it also raises significant…
The key to a well-crafted chatbot lies in not just ‘what’ it says, but ‘how’ it says it. It is a combination of its tone, language quirks, and…
In 2024, McKinsey estimated that generative AI will become a part of 50% of the existing customer operations infrastructure, resulting in over $400 billion in increased revenue. As…