Customers today are more demanding than ever, and, in a hyper connected world, providing exceptional customer service is a must-have. Enterprises can either accept this reality, or perish.…
The modern day knowledge worker is distracted. In fact, the average attention span of a normal human being is 8.25 seconds. To keep things in perspective, a Goldfish…
Have you ever bought something online or in person just to find that you can’t use the product without a lengthy setup process? I recently bought a high-resolution…
We have all encountered this scenario. You are browsing through your favorite news website or travel blog and suddenly a screen pops up that asks you explicit permission.…
Imagine a customer visiting your website for the first time and instantly greeted by a friendly virtual assistant, ready to answer any of their questions and guide them…
Table of Contents Why is HIPAA important to healthcare chatbots? Key HIPAA requirements of healthcare chatbot Best practices for HIPAA-compliant chatbot Building a HIPAA-Compliant healthcare chatbot Challenges of…
Believe it or not, it is the end of 2023. Yup, the year that just seems to have begun a couple of weeks ago is coming to its…
From providing real-time information to answering questions and even performing recurring tasks, chatbots help us with a myriad form of activities. If your business needs to communicate with…
Asking Alexa or Siri to order pizza is a common thing for most of us today. And nearly every website has a pop-up chatbot window for users or…
One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. Scenario 1: You get a welcome message…