Here’s What’s New From January 2025 || Kommunicate Product Updates

Updated on February 17, 2025

In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the user experience so you and your team can build workflows faster.

Learn about the new features, improvements, and bug fixes.

Feature Updates

The Zendesk Ticket Form is now Embedded in the Dashboard

A screenshot of the "Submit a Ticket" page on the Kommunicate dashboard. The interface includes fields for entering an email address, ticket category (dropdown menu), severity (defaulted to "Question or Feedback"), subject, and description. There is also an attachment section allowing users to add files or drag and drop them. A "Submit" button is present at the bottom. The left sidebar features icons for navigation, and a blue notification banner at the top informs the user that they have not yet installed Kommunicate, with an option to install it.

You can now raise tickets directly from your dashboard to our customer support team. Just navigate to your Profile and click Help to create a Zendesk ticket, and we’ll contact you.

Improvements

We have launched the new signup page design.
We replaced the text and image of the old Insights in the Weekly Report.
We added rich message button support for Gemini and other providers.
We implemented UI fixes for the Mailbox feature.
We added the ability to display email messages in Analytics.
We moved the Mailbox integration from the Settings page to the “Integrations” page.
We improved the Conversation Summary UI for better clarity.
We updated dashboard metrics to reflect business hours (users can enable/turn off this feature in the Dashboard settings).
We optimized the Bot creation modal in the onboarding flow for mobile screens.

Bug Fixes

We’ve resolved the problem where the screen was not appearing by preventing premature clicks on the handover button until the API responds.
We’ve patched the glitch, causing Help Center answers to fail to load when the domain wasn’t configured.
We’ve eliminated the net::ERR_UNKNOWN_URL_SCHEME console error in Mailbox chat sessions.
We’ve corrected missing user emails in Mailbox conversations for existing user IDs without associated emails.
We’ve squashed the TypeError: can’t convert undefined to object bug during specific interactions.
We’ve fixed WhatsApp-360Dialog rendering issues where link buttons in rich messages didn’t display with text.
We’ve removed stray HTML formatting lines from Anthropic bot responses.
We’ve resolved the “something went wrong” error triggered by incorrect modals during cross-language intent copying.
We’ve repaired the “Restrict Human Handover” feature to function appropriately when no agents are online.
We’ve adjusted the banner display logic to prevent default language mismatches after copying intents.
We’ve standardized rich message button states in the Dashboard so all Eve bot buttons reflect consistent turn statuses on/off.
We’ve enabled Telegram location files sent by users to appear correctly in the dashboard.
We’ve restored Twilio audio file delivery to ensure end-users receive files via the dashboard.
We’ve updated teammate invite links to enforce expiration rules as intended.