Earlier times, email ticketing operated through manual processes. Agents would read emails, decide the priority, tag them, and assign tickets manually. This traditional email ticketing system worked well…
Email is one of the best mediums for customers; it is easy to follow, has a certified paper trail, and you can access it anywhere. Conversely, email can…
AI-powered email ticketing systems have been around since email became a predominant form of communication in the 1990s and 2000s. This software was needed because email-based support has…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…