In 2022, Nick Mehta, the CEO of Gainsight, told McKinsey, “Every software company has a customer success program now. And it’s not just lip service anymore, where they…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…