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Build Customer Support AI Agents Powered by Anthropic Claude

Build and deploy customer support AI agents powered by Claude across web, mobile, email, and messaging channels, all within Kommunicate.

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Illustration showing an integration between Claude AI and Kommunicate. The image features the Claude logo on the left, the Kommunicate chat logo on the right, and a lightning bolt icon in the center representing connection and automation.
Trusted by enterprises and fast growing startups across the globe
Logo of California State University, San Barnandino, a company that uses Kommunicate AI agents to automate customer support.Logo of Rakuten. Rakuten uses Kommunicate AI agents to automate their customer support.Logo of Bluestar, an AC manufacturing company that uses Kommunicate AI agents to automate customer support.Logo of Amgen, a pharmaceutical company that uses Kommunicate AI agents to automate customer support.Logo of KPMG, a consulting company that uses Kommunicate AI agents to automate customer support.Logo of HFDC, a banking company that uses Kommunicate AI agents to automate customer support.

No-code setup. Human handoff. Omnichannel deployment. Enterprise-ready security.

Go live faster with built-in infrustructure

  • Build & deploy customer support AI agents powered by latest Claude models without managing complex infrastructure
  • Track resolution rates, conversations, escalation trends, and AI performance
  • Connect APIs and workflows so the AI agent can fetch order status, create tickets, or trigger actions
Diagram showing Claude AI model options including Claude Opus 4.7, Claude Sonnet 4.6, and Claude Opus 4.6 connected to customer support analytics metrics such as Resolution Rate, AI Performance, Conversations Escalated, and CSAT Score.
Illustration showing a telecom AI support agent trained with custom instructions. The image includes document and spreadsheet icons connected to a web source, alongside a sample prompt guiding the AI agent to assist customers with mobile plans, internet packs, billing issues, SIM activation, and network support.

Train your AI agent for accurate, on-brand responses

  • Train the Claude AI agent on your company knowledge base from your website, documents, and help center.
  • Define the AI agent to answer accurately in your brand tone with custom instructions
  • Provide contextual support using past interactions to deliver personalized, context-aware replies.

Provide 24/7 Omnichannel support with Claude AI agent built on Kommunicate

  • Deploy Claude AI agent across websites, mobile apps, email, WhatsApp, Telegram, and messaging platforms from a single dashboard.
  • Automatically transfer conversations to support agents when the customer requests it
Screenshot of a telecom customer support AI chat for Brix Internet. The conversation shows a customer checking their data balance, receiving usage details, and purchasing an additional 5 GB data top-up through the AI assistant.

Integrate Kommunicate AI Agent With Your Support Stack

AI & NLP Models
Messaging
Ticketing
Website & CMS
Mobile Apps & Ecom
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See what our customers
have to say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"With Kommunicate, we automated student support and achieved a CSAT of 8.33"

8.33
CSAT Achieved
Read Case Study
Headshot of Srinivas Reddy, Co-founder & CTO of TaxBuddy
Lindsey Baker
Director of the Center for Learning and Teaching

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
Headshot of Carlos De Lieto Vollaro, Customer Experience Manager at Conte.it
Carlos De Lieto Vollaro
Customer Experience Manager

"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
Read Case Study
Headshot of Ryan Tapfumanney, Senior Software Engineer at Telone
Ryan Tapfumanneyi
Senior Software Engineer

"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
Headshot of Mushra Hartley, Head of Operations at Lula
Mushra Hartley
Head of Operations

AI Superpowers For Your Support Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Real-time AI recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

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Frequently asked questions

Everything you need to know about the product and billing.
Can I use Claude AI models directly inside Kommunicate?
Yes. Kommunicate lets you build and deploy AI customer support agents using Anthropic's Claude AI models directly inside the Kommunicate platform.
Do I need my own Anthropic API key to use this integration?
No. Most customers use Anthropic models directly through Kommunicate without adding their own API key. However, if your team prefers to manage billing, usage, or infrastructure independently, Kommunicate also supports connecting your own Anthropic API key.
Which AI models can I use with Kommunicate?
Kommunicate supports multiple AI model providers including OpenAI, Google Gemini, and Anthropic. You can choose the model that best fits your support and automation requirements.
Can I train the AI agent on my company data?
Yes. You can train your AI agent using website pages, PDFs, help center articles, FAQs, and other business documents so it can provide accurate and context-aware customer support responses.
Where can I deploy my Claude AI agent?
You can deploy your Claude AI agent across web, mobile apps, WhatsApp, Instagram, Telegram, Facebook Messenger, email, and other customer communication channels using Kommunicate’s omnichannel support platform.

Start Small. Prove Value. Scale Safely

You don’t need to bet your entire support operation on AI.
Start with the conversations that are safe to automate using an AI agent.
Expand as confidence grows.

Get Started
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