Here’s What’s New from February 2020|Kommunicate Product Updates

Updated on January 16, 2025

Image of a lit Barebones lantern against a colored background with the words "Release Notes."

After a lot of hustle and jaded release nights, we have released the latest version of Kommunicate. The February release consists of Zapier integration, other major improvements & bug fixes.

If you have missed the previous updates, please read here.

Web App:

Zapier integration (Beta)

Zapier is one of the powerful online automation tools for connecting with your favorite apps. We have released the public beta version of Kommunicate Zapier integration. Now you connect your favorite customer support tool Kommunicate with different apps and automate your workflows.

Go to Zapier > Find and search Kommunicate in supported apps > Create Zaps.

At the moment we support 2 types of triggers (User creation and User updation) but we are working on adding more triggers to make it more efficient.

Screenshot of Zapier's Kommunicate integrations page, highlighting automation possibilities.

Give a try and please let us know your feedback.

Advanced conversation filter

The ability to refine the conversations has been simplified, now you can perform a detailed search by adding tags like ‘Spam’ & ‘First Response Pending’ in the status and also can search conversations based on the assignee.

Screenshot of a filter menu with sections for Status, Tags, and Assigned To, each marked with a red arrow.

Timezone based report

Previously the report was only shown based on the UTC Time format but now the report will be automatically shown based on the regions.

Graph showing 332 conversations handled by a bot between February 25th and March 2nd, with a 24-hour distribution.

Bot Analytics (Default bot)

Now in the bot analytics by default, the data of assigned bot will be shown based on the bot routing rules.

Amazon Lex (New region support)

Now we support the Asia Pacific (Sydney) region for Amazon lex bot integration.

Screenshot of bot integration setup, highlighting instructions for retrieving AWS credentials and selecting the "Asia Pacific (Sydney)" region.

Bug fixes:

Fixed a bug where CSAT rating text was not visible in the dashboard conversation.
Fixed an issue related to Agile CRM where the data was not reflecting properly for the users.
Squashed a bug where random keywords were generated for Pseudo names in the Agile CRM.
Fixed an issue related to the round-robin conversation rule.
Fixed an issue related to Helpcenter where articles of one Category were displayed in the other categories.
Fixed a bug where the invited user with the admin role was not able to update the webhook and push notification setup.

That’s all for now folks! Watch out this space for more updates!

At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.