Add live chat to Joomla

Live chat is faster and the best way for your customers to talk to you. Live chat provides a far better experience than the contact forms or communicating through emails.

The advantages of live chat include proactive outreach, increased sales, faster problem resolution, and improve customer service.

In this post, we are going to see how you can add a free live chat plugin to your Joomla websites. Joomla is an open-source Content Management System (CMS) that allows you to generate web content.

Steps to add free live chat to your Joomla website

  1. Log in to your Joomla administrator panel
  2. Go to “Extensions” and click “Templates” from the drop-down
  3. Click on the “index.php” file on the left side menu
  4. Now, paste your Kommunicate live chat code script

Let me explain all the steps with screenshots and detail.

Step1: Login to your Joomla administrator panel

  • The Administrator interface can be opened by appending the word administrator to the URL of your Website or Server IP.
  • For example, http://www.example.com/administrator Or http://159.65.151.55/administrator
Joomla Login page

Step2: Then, Go to “Extensions” and click “Templates” from the drop-down

Joomla extensions

Then select the required template for your site.

  • For example, Template – Beez3 Details and Files
Joomla templates

Step 3: Click on the “index.php” file on the left side menu

Joomla index php

Then, scroll to the bottom on the “index.php” file, you would be able to find </body></html> tags at the last.

Joomla body tag

Step 4: Now, paste your Kommunicate live chat code snippet in the between the body tags (above </body>) and “Save”

For getting the Kommunicate live chat script

  1. Login to the Kommunicate dashboard
  2. Select the settings ⚙️ option, navigate to the INSTALL section and click the Web tab and copy the Javascript code
Live chat plugin

Then paste the code between your Joomla website the tags (above </body>) and “Save”

Add live chat code to Joomla

After saving, you can view your Joomla website and test the Kommunicate live chat widget.

Joomla live chat

If you have any questions, please let us know in the comments.


At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away


Author

Samir is a support engineer at Kommunicate and he is a customer's champion.