Last Updated on July 12, 2022

add live chat to drupal websites

Live chat is faster and the best way for your customers, website visitors to chat with you in real-time. Live chat provides a far better experience than the contact forms or communicating through emails.

Organizations feel the pressure to be prompt – to address customers’ questions with lighting speed. One of the main reasons why live chat implementation is essential for business websites and blogs.

In this post, we are going to see how you can add a live chat plugin to your Drupal websites.

Drupal is a free & open-source web content management framework. It can be used as a simple website, a single or multi-user blog, an Internet forum, or a community website providing for user-generated content.

Pre-requisites and steps to install live chat into your Drupal website.

You should have a Drupal Admin account and you’ll need Kommunicate’s live chat plugin for adding the live chat to your Drupal website.

Step 1: Login to your Drupal admin console

  • You can open Drupal Administrator interface by appending the path where you have installed it to the URL of your Website or the Server IP.
  • For example, http://example.com/drupal/ Or http://67.207.87.1/drupal/
add live chat to drupal websites -login to drupal admin console

Step 2: Block Layout

  • Click on the “Structure” menu at the top and then select the “Block Layout” option
add live chat to drupal websites -block layout
  • In the block layout section, you have to configure what block content appears in your site’s sidebars and other regions.
  • Navigate to the “Footer first” block and click on the “Place block” button
add live chat to drupal websites -place block section

Step 4: Adding the new custom block

  • Now a box will be shown with all the block options where it needs to be placed.
  • Click on the “Add custom block” button.
add live chat to drupal websites - adding new custom block

Step 5: Adding the live chat script

  • The “Add custom block” page will appear – Provide a title to the “Block description”
  • In the ‘Body’ section, click Source and paste your Kommunicate live chat code snippet, then select the ‘Text format’ as `Full HTML` and save the custom block
add live chat to drupal websites - add live chat script

For getting the Kommunicate live chat script

  1. Login to the Kommunicate dashboard
  2. Select the settings ⚙️ option, navigate to the INSTALL section and click the Web tab and copy the Javascript code
add live chat to drupal websites - install

Step 6: Selecting the block display position

  • Once the live chat block has been saved, it will be forwarded to a page to select the content types, pages, and roles the chat widget should be shown.
    • Check the ‘Content types’ boxes for Article & Basic page
    • Select the ‘Region’ as Footer first where the block should be displayed and then Save the block
add live chat to drupal websites - block display position

Step 7: Viewing and testing the live chat block

  • Once the live chat block is saved, you would be able to view it under the ‘Footer first’ section
add live chat to drupal websites - testing live chat block

That’s it😍 Now, you would be able to view your Drupal website and test the Kommunicate live chat widget.

add live chat to drupal websites - chatbot advantages

The following is the Kommunicate live chat with a chatbot. Please refer to this link for building chatbots with Kompose Bot builder within few minutes.

add live chat to drupal websites - live chatbot

If you have any questions, please let us know. Thank you!


Kommunicate is a modern customer messaging suite to add live chat and chatbot to your websites and social media pages. You can signup for free here and start delighting your customers right away.


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