WordPress accounts for almost 43.4% of websites on the internet (over 835 million websites worldwide). Most developers prefer the platform for building their websites and web apps because…
The global conversational AI agents market is growing rapidly. In 2024, the market was worth $11.6 billion and is expected to grow at a 20-25% CAGR over the…
At Kommunicate, we often play around with the latest releases of AI models to understand how we need to update our customer service platform. 2025 has seen big…
Traditionally, businesses have followed a reactive approach, responding to issues only after they occur. Customer service has often been about solving problems rather than preventing them. But today’s…
Support teams sit at the center of the customer experience and often absorb the first impact of operational strain. High ticket volumes, rising customer expectations, and constant multitasking…
In today’s fast-paced digital world, your words can shape a customer’s loyalty in seconds. Whether it’s live chat, email, or voice support, the language you use directly affects…
Back before the internet made everything available, all the time, customers had lower expectations about your response time. All you had to do was give them a support…
Earlier this year, Zomato, a leading Indian food delivery company laid off 600 of its customer support staff, within just a year of hiring them. Unfortunately, they are…
In 2024, McKinsey estimated that generative AI will become a part of 50% of the existing customer operations infrastructure, resulting in over $400 billion in increased revenue. As…
In a recently leaked internal memo, Toby Lutke, the CEO of Shopify called “Reflexive AI usage” a baseline expectation at work in his company. In other words, if…