Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
The Vertex AI platform is Google’s new offering for AI developers. It has APIs for most foundational models and integrated machine learning workflows that you can leverage to…
Customer intent or buyer’s intent refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or services. However,…
Instagram is one of the largest social media platforms in the world. With over 2 billion users tuning into the platform monthly, it offers an excellent opportunity for…
Our product and tech teams have worked hard to create an end-to-end customer support product. Here’s what we’ve been doing for July! Feature Updates We’ve been tuning into…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
Chatbots are rapidly growing in popularity across a spectrum of sectors thanks to their convenience in handling basic customer service needs, such as answering questions. In fact, approximately…
Customers have been demanding faster and more convenient banking solutions for decades. And with the rise of digitally-native neobanks that boast technologically advanced solutions, the pressure for technological…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…