Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
Many developers currently use NextJS because it is SEO-friendly and allows you to develop faster. With a NextJS, you get: 1. Essential features like Server Side Rendering (SSR),…
Credit card marketing is used across BFSI industries to bring the financial tool to new customers. However, this market is currently facing a small crisis; according to Emarketer,…
How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…
Customers eagerly wait for holiday deals to spend money on the latest products. For example, in the holiday season (Nov 1 – Dec 31) of 2023, U.S. consumers…
As AI chatbots become more integrated into customer service, customers can naturally have some reservations. While understandable, these fears can be barriers to fully embracing the benefits that…
Salesforce is one of the world’s leading CRM and customer service organizations. Their Knowledge Base software, available with the Salesforce Service Cloud package, is also considered one of…