Intercom is one of the largest players in customer experience, having cornered 6.71% of the market. Since the app has a massive user base and a robust product…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
AI has become an increasingly popular tool for customer service functions worldwide. This is because of its efficiency in driving better resolutions quicker while maintaining a CSAT score…
E-commerce is one of the fastest-growing global industries, achieving a global scale of 5.7 trillion in 2024. Given this scale, the industry also has a lot of potential…
Cathy Pearl, a design manager for Google Assistant, said, “Conversational design in chatbot creates conversational experiences that teach computers how to interact like humans.” With the increasing use…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
Customer loyalty is deeply intertwined with their first experience with a product. For most customers, the first experience is the product and user onboarding process. According to Gitnux,…
In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We’ve implemented some highly requested integrations and built events…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…