Canned responses have a branding problem. In many support teams, the phrase “canned reply” is shorthand for robotic, impersonal, low-effort service. Customers associate them with copy-paste apologies, irrelevant…
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Canned responses have a branding problem. In many support teams, the phrase “canned reply” is shorthand for robotic, impersonal, low-effort service. Customers associate them with copy-paste apologies, irrelevant…