How Does Loan Application Abandonment Hurt SME Lenders? The story usually starts well. A manufacturing SME CFO finally finds a lender that looks promising, clicks “Apply now”, and…
The banking industry is becoming online-first with every passing day. Today, 84% of customers use online banking, and 78% use mobile apps to reach their primary bank accounts.…
Indian NBFCs have quietly become one of the fastest-growing pillars of the credit ecosystem. Recent estimates place the industry’s assets above ₹48 lakh crore, with annual growth projected…
Accounting firms didn’t invest in client portals because they love logins and passwords. They did it because portals promised a single, scalable front door for every client: one…
Accounting firms handle thousands of repetitive queries during tax season, from invoice resends to status updates. AI agents automate these L1 and L2 tasks, providing 24/7 support, faster resolutions, and measurable ROI. Learn how firms like Crunch UK use AI frontlines to cut support load and boost client satisfaction.
Let’s be honest: answering “Where’s my order?” for the tenth time today or manually chasing down tracking numbers isn’t the best use of your team’s talent. These repetitive…
The success of your organization depends on how your internal IT help desk performs at scale. However, the job of this team has only become harder over the…
We’ve talked at length about how customer support is changing in 2025. Teams aren’t just “answering tickets” anymore; they’re designing end-to-end resolution systems where AI handles L1 and…
Over the past year, AI agents have taken over the world. With luminaries like Andrej Karpathy (the former head of Tesla) declaring, “I think 2025-2035 is the decade…
In his 2022 book, Jason Wingard, the former president of Temple University, raised a clarion call about the state of college education. “As the skill demands for jobs…