Bringing the best of AI & humans in Customer Support Automation

Modern day consumers are more connected than ever before. A whopping 5 billion + users across the world are connected all the time through applications like Facebook, WhatsApp exchanging billions of messages every day. They are social and mobile all the time and prefer to be in control of their experience when engaging with a brand. Hence, businesses today have no choice but to be present wherever their customers are and provide a highly personalized & prompt experience every time.

Our Impact

11x

Jump in customer conversations

83%

Queries resolved without human involvement

8h 31m

Average person-hours saved every day

300%

Reduction in average resolution time

Our Purpose

Having understood this massive shift in consumer behaviour, we at Kommunicate are building an all-in-one customer support solution that can help businesses stay in touch with their customers 24x7 across various channels and engage as and when customers demand.

We also understand the fact that not everybody would like to build such a solution from scratch and hence, we are building a truly codeless hybrid chatbot platform like none other using which, any business can create their own NLP-powered support bots and conversational workflows in just 5 minutes.

Our Story

Passionate coders by heart, Devashish & Adarsh worked on various projects in the areas of chat and messaging suite solutions before they started Kommunicate in the year 2020 with a vision to build a truly codeless and best customer support automation platform with the best of both AI & human touch.

Our team of 30+ engineers, designers, marketers, and sales superstars who live and breathe consumer-first products, brought this vision to life by creating a world-beating Intelligent customer support solution that used chatbots and live chat to engage with customers 24x7 on the platform of their choice.

Our Team