Customers have been demanding faster and more convenient banking solutions for decades. And with the rise of digitally-native neobanks that boast technologically advanced solutions, the pressure for technological…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
The definition of customer engagement has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and advertisements…
Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to…
In today’s hyper -competitive business environment, customer experience will stand out as the crucial differentiator between an enterprise that grows YoY and one that doesn’t. This is not…
In the age of empowered customers, delivering exceptional service is no longer optional, it’s the key to driving loyalty and success. When customer service is prioritized, companies enjoy…
In a large enterprise, the role of a Product Manager emerges as a linchpin for success. A PM is someone who paves the path for the growth of…
Ever heard of an Apple user switching to Android? Probably not. Apple users are thoroughly engaged with their Apple products with most of them even serving as unofficial…
Product improvement is no longer a nice-to-have, but a strategic necessity for sustained success. If you are someone who is in charge of driving engagement for your product,…
November 30, 2022 – OpenAI releases ChatGPT to the world. December 4, 2022 – ChatGPT touches 1 million users, making it the fastest growing internet application of all…