Choosing the right chatbot API(Application Programming Interface) is crucial for any enterprise. It directly affects the scalability, functionality and effectiveness of the chatbot solution that you choose. The…
Admit it, a majority of you love it when you get a correspondence with your name written on it. It is like receiving a handwritten letter in this…
In the digital era, customers expect your business to be available 24x 7. Competition keeps heating up, as the barriers to entry to building apps and websites are…
The year is 2012. Customer queries are coming into the call center of one of Italy’s biggest car insurance providers. There is a bevy of call center agents,…
Enterprises. Think behemoths. The big guns. The giants in the industry. While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume…
Chatbots are software tools created to interact with humans through chat. The first chatbots could create simple conversations based on a complex system of rules. You can build…
Chatbots have revolutionized customer support and service automation in business organizations today. It doesn’t matter if your organization is big or small; chatbots have something to offer everyone.…
“Design is the intermediary between information and understanding.” Hans Hofman. We all know a good design, a great UI to be specific, when we see one. Take Tinder…
Chatbots have been rising in popularity for quite some time now. A lot of industries have been adopting chatbots on their websites to make their teams available 24/7.…
We have not, thankfully, seen any of the nightmare scenarios envisaged by science fiction. But the reality is that we now rely on many AI-powered (artificial intelligence) systems.…