According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
Chatbots are rapidly growing in popularity across a spectrum of sectors thanks to their convenience in handling basic customer service needs, such as answering questions. In fact, approximately…
Customers have been demanding faster and more convenient banking solutions for decades. With the rise of digitally native neobanks offering technologically advanced services, the pressure for technological reform…
As a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One bad experience for a…
It wouldn’t be wrong to state that AI-powered chatbots have come a long way in a very short time. To put it in perspective, ChatGPT, which debuted in…
Businesses seeking to enhance user experience and drive revenue growth have discovered a powerful solution: AI chatbots integrated into mobile applications. While mobile apps provide value, adding an…
Kommunicate solves problems for its customers – the smart way. Choosing Kommunicate is setting up your enterprise for success, including improved customer satisfaction, better operational efficiency, and a…
Customers today are more demanding than ever, and, in a hyper connected world, providing exceptional customer service is a must-have. Enterprises can either accept this reality, or perish.…
The modern day knowledge worker is distracted. In fact, the average attention span of a normal human being is 8.25 seconds. To keep things in perspective, a Goldfish…