HIPAA compliance, an acronym for the Health Insurance Portability and Accountability Act, is one of the key standards focused on ensuring the privacy and security of protected health…
Believe it or not, it is the end of 2023. Yup, the year that just seems to have begun a couple of weeks ago is coming to its…
From providing real-time information to answering questions and even performing recurring tasks, chatbots help us with a myriad form of activities. If your business needs to communicate with…
Asking Alexa or Siri to order pizza is commonplace today. Almost every website features a pop-up chatbot window for users to ask questions, leave comments, or receive recommendations.…
One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. Scenario 1: You get a welcome message…
Choosing the right chatbot API (Application Programming Interface) is crucial for any enterprise. It directly affects the scalability, functionality and effectiveness of the chatbot solution that you choose.…
Admit it, a majority of you love it when you get a correspondence with your name written on it. It is like receiving a handwritten letter in this…
In the digital era, customers expect your business to be available 24x 7. Competition keeps heating up, as the barriers to entry to building apps and websites are…
The year is 2012. Customer queries are coming into the call center of one of Italy’s biggest car insurance providers. There is a bevy of call center agents,…
Enterprises. Think behemoths. The big guns. The giants in the industry. While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume…