Your customers are leaving. Not because your product is bad, but because they’re tired of waiting 6 hours for a simple answer. Here’s the brutal truth: 67% of…

Ever had a Mac or iPhone user corner you into a conversation about why Apple products are the best? Customers who like Krispy Kreme donuts will never buy…

In today’s fast-paced digital world, delivering exceptional customer service is more than just solving problems – it’s about creating seamless, meaningful interactions. With the growing integration of AI…

The co-existence of chatbots and live agents has always been a debated topic. To settle that lately, we interviewed 13 chatbot experts and the findings were clearly in…

Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more customer value. Customer support software plays a significant…

What is Customer Response Time? What is the one thing that customers hate above buying a poor product? Poor customer service response time. If you are a small…

Have you ever wondered how to start a business when you are not sure your product would achieve product-market fit and meet the market’s expectations? If you are…

The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was…

Chatbots have been there for long, and so has the speculation that one day they will replace humans in the workplace. Although chatbots are still looked at with…