The days of siloed work processes are long gone. Given the dynamic market scenario, only agile enterprises with their departments and processes in sync will come out on…
Starting a company is not easy, as you have to constantly evolve by learning with each step you take ahead. What’s harder is hiring good people who buy-in…
Why do we need support? Because Things break. And it takes time to fix things. When things break customers get angry and frustrated. And when they need help, your support…
Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament,…
The primary goal of a business is to acquire customers to whom they can sell their products and services. Despite businesses aiming to retain the customers they have…
This is an era of personalization. Since the advent of new-age technology and intelligent tools, businesses have shifted their strategy from mass appeal to granular. Sales and marketing…
Companies that want to build and retain a respectable customer base need to deploy customer engagement best practices that are an absolute must in today’s day and age.…
Businesses have evolved over time and so have the approaches and traditions associated with it. Customers are in the driver’s seat and Customer Support has become the new…
Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and…
Chatbots have been making a splash online for a while now. From commentators predicting their rapid rise to e-tailers bemoaning the slow rate of progress, chatbots are certainly…