In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers. A signup, a…
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that,…
It is common for all the companies to come across a lot of unsatisfied and angry customers. There might be many reasons for customers to get angry. Sometimes…
We all know that customer is king. Keeping your customer happy and satisfied plays an important role in the growth of any business. But, many questions need answers…
` In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company.…
The days of siloed work processes are long gone. Given the dynamic market scenario, only agile enterprises with their departments and processes in sync will come out on…
Starting a company is not easy, as you have to constantly evolve by learning with each step you take ahead. What’s harder is hiring good people who buy-in…
Why do we need support? Because Things break. And it takes time to fix things. When things break customers get angry and frustrated. And when they need help, your support…
Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament,…