As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…
Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
Many companies implement web chat to serve as the omnipresent, human contact on a website that their customers crave. Web chat allows website visitors to get the help…
Most of the businesses today are trying to improve their customer service operations to be able to serve their customer across multiple channels. With the growth of AI,…
Admit it. Most of your business’s efforts are geared towards acquiring a new customer in 2022. But according to this Harvard Business Review report, it often costs upto…
In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers. A signup, a…
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that,…
It is common for all the companies to come across a lot of unsatisfied and angry customers. There might be many reasons for customers to get angry. Sometimes…
We all know that customer is king. Keeping your customer happy and satisfied plays an important role in the growth of any business. But, many questions need answers…
` In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…