Advanced intelligence technology rapidly modifies product management solutions. The latest McKinsey AI survey reveals that 65% of organizations use generative AI in their operations. This results in business…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
Agentic AI is an advanced AI-powered automation tool that can perform tasks for you. LLMs like ChatGPT and Claude power these agents and can pull data and form…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…