While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…
Last night, Mira Murati, the CTO of OpenAI, gave us a sneak peek at what the company has been up to and introduced GPT-4o. Has OpenAI hit the…
In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…
Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to…
Data today has become the lifeblood of many enterprises. According to this report, the world generates 328.77 million terabytes of data every single day!! Google alone processes 3.5…
ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
In the year 2024, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…
Unlock the potential of AI in healthcare customer service. Explore how AI transforms patient engagement, streamlines workflows, and enhances satisfaction. Navigate the challenges and benefits of AI adoption in healthcare. Dive into the future of healthcare innovation with AI technology.
November 30, 2022, marked a silent revolution as ChatGPT, a general-purpose chatbot, quietly emerged from the then-unknown company OpenAI. Within 5 days, it amassed 1 million users, outpacing…
In today’s hyper -competitive business environment, customer experience will stand out as the crucial differentiator between an enterprise that grows YoY and one that doesn’t. This is not…