E-commerce is one of the fastest-growing global industries, achieving a global scale of 5.7 trillion in 2024. Given this scale, the industry also has a lot of potential…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
The recent launch of ChatGPT o1 (also called Strawberry) has sent the entire Artificial Intelligence (AI) universe in a new direction. Not only does the new o1 model…
It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…
Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
Customer intent optimization or buyer’s intent analysis refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or…
When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
The Rise of Generative AI Using Generative AI without knowing the Art of Prompt Engineering is like having a Ferrari and not knowing how to drive well. Generative…
In today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. Customers now expect businesses to resolve queries as quickly and fluently…
While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…