There are many chatbot platforms with NLP, such as: Rasa: Open source conversational AI Dialogflow Bot Framework Wit.ai Amazon Lex – Build Conversation Bots We evaluated most noteworthy…
Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business…
An AI-powered bot that not only answers your questions but is capable of intelligent decision making based on what might be best for you. In JARVIS’s case; whatever…
Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business…
We have talked a lot about chatbots for customer support in our previous pieces. And a scalable, efficient and cost-effective human+bot hybrid system has always been our philosophy.…
Kommunicate provides a smooth one-click integration with Dialogflow. In case you are not able to set it up and get it working, here is the troubleshooting guide for…
You can see your customer support analytics, team and agent-wise performance in Kommunicate Dashboard. You can analyze these metrics: Total incoming conversations: The total number of conversations your customers…
Quick Replies are canned responses which you can configure and use later in chat to quickly answer to generic customer queries. Once triggered, Quick Replies prefill the textual response…
Mailbox helps you answer your support email queries from Kommunicate Dashboard itself. This brings in the best of chat and email support under one tree. Your team can…
With Kommunicate’s bots, you can bring the power of automation and 24*7 availability to your customer support. Also, it helps reduce the load on your customer support team.…