Zendesk Sunshine is the omnichannel conversations platform from Zendesk that helps you customize your communications. It’s a popular tool for customer service teams that want to integrate their…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
In 2025, customers expect instant, always-on assistance. Businesses are turning to AI self service tools like chatbot self service systems to meet these expectations while keeping support costs…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” This quote by Jeff Bezos emphasizes…