In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” This quote by Jeff Bezos emphasizes…
Agentic AI is an advanced AI-powered automation tool that can perform tasks for you. LLMs like ChatGPT and Claude power these agents and can pull data and form…
Aviation marketing, like the industry itself, is constantly evolving. It’s about more than just flashy ads and catchy slogans; it’s about connecting with travelers on a personal level…
How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…
How often do you consider the distinct yet interdependent roles of your sales and support teams? Sales teams are typically laser-focused on closing deals and driving revenue. Support…
As AI chatbots become more integrated into customer service, customers naturally have some reservations. A recent research paper showed that 45% of customers are still wary about data use…
Salesforce is one of the world’s leading CRM and customer service organizations. Their Knowledge Base software, available with the Salesforce Service Cloud package, is also considered one of…