Advanced intelligence technology rapidly modifies product management solutions. The latest McKinsey AI survey reveals that 65% of organizations use generative AI in their operations. This results in business…
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…
Skill-based online games like Rummy and fantasy sports have gained popularity across various demographics and countries. Fantasy games like Football Fantasy have a user base of 62.5 million…
Zendesk Sunshine is the omnichannel conversations platform from Zendesk that helps you customize your communications. It’s a popular tool for customer service teams that want to integrate their…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…