As AI chatbots become more integrated into customer service, customers can naturally have some reservations. While understandable, these fears can be barriers to fully embracing the benefits that…
Salesforce is one of the world’s leading CRM and customer service organizations. Their Knowledge Base software, available with the Salesforce Service Cloud package, is also considered one of…
We’ve previously talked about how customer experience and engagement methods are changing. CX leaders must adapt to changing customer behavior (increased self-service usage, reliance on social media platforms…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
E-commerce is one of the fastest-growing global industries, achieving a global scale of 5.7 trillion in 2024. Given this scale, the industry also has a lot of potential…
Cathy Pearl, a design manager for Google Assistant, said, “Conversational design in chatbot creates conversational experiences that teach computers how to interact like humans.” With the increasing use…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
The recent launch of ChatGPT o1 (also called Strawberry) has sent the entire Artificial Intelligence (AI) universe in a new direction. Not only does the new o1 model…