Zendesk Chat is a live chat solution that helps enterprises boost sales conversions through lead engagement. Its powerful analytics and reporting modules help businesses gain actionable customer insights…
Occasionally, regardless of how engaged your customers seem, you might lose a lead. When this occurs, it can be discouraging because you’ve missed a chance to close a…
You don’t really have to own an online store to sell online. There are several online selling sites where you can list your products and start selling instantly.…
Not compromising on customer assistance while lowering operating expenses is one of the key components of call center agencies keeping a competitive advantage in the industry. For businesses…
Tracking the overall performance of your business involves mapping out the terrain of customer experience. Whether it involves your product or customer support, customer experience and satisfaction are…
Conte.IT is an Italian insurance company specializing in providing car insurance services. With close to 500 employees and a diverse customer profile, the company needed a solution to…
One of America’s biggest healthcare agencies automated more than 80% of their incoming conversations, and here’s how team Kommunicate helped them do it. FCB Health NewYork is part…
What is Zendesk used for? Zendesk is a well-known, fully-featured client service solution, very popular with businesses looking to improve their customer support strategy. A wide spectrum of…
If you’re like most marketers, you’re always looking for ways to improve your return on investment. And if you’re thinking about adding a chatbot to your website, you’ll…
Investing in great product marketing will bring new customers to your virtual doorstep. But studies show that about 13% of unhappy customers will share the word about their…