Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now,…
Table of Content Chatbots – The forefathers of modern-day LLMs Rise of Large Language Models How LLMs Chatbot Improve Customer Support Challenges of using LLMs Chatbot in customer…
In the age of empowered customers, delivering exceptional service is no longer optional, it’s the key to driving loyalty and success. When customer service is prioritized, companies enjoy…
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix…
The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone.…
We all know how chatbots are powerful virtual agents that can help you in a myriad of tasks, including automating customer support, answering FAQs, and even enabling customer…
The global E-commerce market According to Statista, the global E-Commerce market is expected to grow by 11.9% to reach a market volume of $5.47 trillion by 2027. Forbes…
The freelancer economy in Spain Spain has a deep rooted history when it comes to freelancers and entrepreneurs. These free spirits chartered their own path in one of…
Education is a traditional sector, but technological advancements make it prime for disruption. We are standing at the dawn of the Artificial Intelligence era. Concepts such as Natural…
Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. In today’s digital age, most of the communication happens virtually.…