In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…
Customers eagerly wait for holiday deals to spend money on the latest products. For example, in the holiday season (Nov 1 – Dec 31) of 2023, U.S. consumers…
If you’re using the Zendesk Guide as a Help Center, you might wonder how to build an FAQ chatbot. Here is a step-by-step guide on integrating the latest…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
Graphic with a road-sign illustration displaying two arrows labeled ‘Top 10 Intercom Alternatives.’ On the left is the Intercom logo. On the right, five alternative platform logos are shown in a vertical list: Kommunicate, Zendesk, Salesforce, HubSpot, and Kore.ai. The background features a dark blue textured design with intersecting roads.
It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…
Customer Communication tools, such as AI-powered chatbots and customer support software, refer to specific platforms businesses use to connect with customers. These platforms range from marketing channels (e.g.,…
For most of the world, the AI cycle started in late 2022 with the launch of ChatGPT 3.5. Three years later, in 2025, the industry has reached new…
The recent rise in LLMs and various generative AI chatbots has also boosted the use of NLP across industries. While Natural Language Processing (NLP) has existed for decades,…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…