It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…
Customer Communication tools refer to specific tools businesses use to connect with customers. These tools range from marketing channels (Instagram and other social media) to ticketing systems (Customer…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
The recent rise in LLMs and various generative AI chatbots has also boosted the use of NLP across industries. While Natural Language Processing (NLP) has existed for decades,…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
Chatbots are rapidly growing in popularity across a spectrum of sectors thanks to their convenience in handling basic customer service needs, such as answering questions. In fact, approximately…
Customers have been demanding faster and more convenient banking solutions for decades. And with the rise of digitally-native neobanks that boast technologically advanced solutions, the pressure for technological…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
It wouldn’t be wrong to state that AI chatbots have come a long way in a very short time. To put it in perspective, ChatGPT, which debuted in…
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…