Features designed to help you serve your customers better

Bot Integration

Automate and speed up your customer support by integrating AI-powered chatbots. Let your agents concentrate on what only humans can do.

Hi! I would like to book amovie ticket for InterstellarTomorrow would be perfectHi! Let’s get the detailssorted first :)When would you like towatch the movie?TodayTomorrowSelect from calendar

Conversations

Manage all your customer conversation in one place. Assign conversations to team members and track the progress.

Type your12:45 PMSaayan GoyalI want the pricing plans…12:45 PM12:45 PMJames Murrel12:45 PMI am having problems i...12:45 PMI want to change my sh…5Mark SmithHi guysHi guysKran BTommy JonesAssigned to meMS

Mailbox

Get the best of both email live chat and support. Record incoming email conversations and manage all your support channels in one place.

Sub: Need urgent helpHey,I need to talk to someone about refund.--Thanks & RegardsJames MurrelType your message…

Frequently Asked Questions

Create Frequently Asked Questions (FAQs) to cater generic and recurring customer queries. Your customers will be able to directly access FAQs in chat.

How to set up FAQs from thedashboard?Setup FAQs from theKommunicate dashboardHow to integrate with Helpdocsto integrate FAQs?How do I edit a FAQ which hasbeen published once?I have a different issueHi! Here are few articles thatmight help…

Integrations

Easily move data between Kommunicate and your other favorite apps. Integrate your favorite CRM, knowledge base software and other apps.

ZendeskOpen Zendesk ticket for allconversationsSETTINGSAgile CRMAdd leads to Agile CRMcontactSETTINGSClearbitGet company details of youranonymous visitorsSETTINGSHelpdocsImport your FAQs from HelpdocsSETTINGS

Lead Collection

Enable lead collection to gather contact details of your website visitors. Never let a lead slip away even when your agents are offline.

Hi! Welcome to Kommunicate.How may I help you?Hi! Can you please tell meabout CRM Integrations?How may we reach you?Your email ID

Agent Wise Reporting

Powerful granular reporting dashboard to assess overall and individual performances. Make data-driven decisions to increase overall productivity.

Show 24 hour distributionAll agentsLast 7 days26conversations2054New Conversations987Closed Conversations2min47secFirst Response Time2hrs5min47secAll agentsLast 7 days

Conversation Routing

Select routing rules for incoming conversations for both your agents and bots. Choose between a round robin assignment or to notify all.

Routing rules for agentsNotify everybodyMessage notification will be sent to the entire team and whoeveracts on it first is assigned the conversation(recommended for small teams)Automatic assignmentAll new conversations will be automatically assigned to each agenton a round robin basis.NOTE- An agent will also be assigned to every conversation irrespective of bot routing rules

Smart Actionable Messages

Leverage actionable messages using buttons, cards or lists to provide an exquisite support chat experience to your customers.

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