Businesses today are constantly looking for ways to improve customer interactions and streamline communication. One effective way to do this is by using chatbots. Dialogflow, a powerful tool…
Natural Language Processing (NLP) is a key technology for making applications understand and interact with human language. In this post, we will explore the 6 best NLP libraries…
The bot to human hand-off plays an important role in customer support. When a chatbot can’t understand a customer’s question and fails to provide an answer, handing off…
The chatbots are cropping up and gaining popularity everywhere. It’s also commonplace for chatbots to appear on websites, instead of a user attempting to search your website to find what they need, they can just…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…
Everyone is talking about it — What is GDPR, anyway? General Data Protection Regulation (GDPR) is the new European Union privacy law, approved in 2016 jointly by European Parliament,…