Traditionally, businesses have followed a reactive approach, responding to issues only after they occur. Customer service has often been about solving problems rather than preventing them. But today’s…
The average company receives 578 support tickets per day. After these messages hit the support inbox, they are assigned, prioritized, and resolved. This process needs to be fast…
If you’ve spent some time on the AI side of X lately, you would have been barraged by a vast array of terms: AI agent Voice AI Conversational…
In 2024, McKinsey estimated that generative AI will become a part of 50% of the existing customer operations infrastructure, resulting in over $400 billion in increased revenue. As…
Chatbots are one of the big technologies pushing customer service forwards. It’s easy to see why. They promise an even playing field for brands, where everyone can offer…
How do you reply to a comment like, “I just started learning guitar.” There are a lot of paths an AI model can take to get a reply.…
The global cryptocurrency market is booming, with over $2 trillion in market cap. It also helps that the market has been in a bull run for virtually all…
Automating customer service at startups is difficult. You don’t have the same access to human resources as enterprises, and your tech stack will differ from most established players. …
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…
Zendesk Sunshine is the omnichannel conversations platform from Zendesk that helps you customize your communications. It’s a popular tool for customer service teams that want to integrate their…