Back before the internet made everything available, all the time, customers had lower expectations about your response time. All you had to do was give them a support…
Discover how Oklahoma City Community College transformed student support with chatbot integration for Moodle, achieving 3,000+ conversations and 8.33/10 satisfaction score.
In a recently leaked internal memo, Toby Lutke, the CEO of Shopify called “Reflexive AI usage” a baseline expectation at work in his company. In other words, if…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
DKSH, short for DiethelmKellerSiberHegner, was founded in 1865 in Zurich, Switzerland, with the vision to become the world’s leading provider of Market Expansion Services. Today, DKSH has more…
Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. For seasoned product managers steering the…
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix…
Product management is a vast and diverse field, and there is no one-size-fits-all approach. With the right product management tools in hand, a good PM can work wonders…