How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
DKSH, short for DiethelmKellerSiberHegner, was founded in 1865 in Zurich, Switzerland, with the vision to become the world’s leading provider of Market Expansion Services. Today, DKSH has more…
Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. For seasoned product managers steering the…
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix…
Product management is a vast and diverse field, and there is no one-size-fits-all approach. With the right product management tools in hand, a good PM can work wonders…
Believe it or not, it is the end of 2024. Yup, the year that just seems to have begun a couple of weeks ago is coming to its…
WhatsApps has become THE messenger for smartphones. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength. Here are a…
Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. One can easily ask these chatbots to write…
Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last…