Updated on September 18, 2024
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative customer communication solutions. Easybots primarily serves large clients, including government agencies, mining companies, health services, and retail industries, helping them automate customer interactions. With a dedicated team of 15 engineers, Easybots offers tailored solutions to six major clients, focusing on driving efficiency and enhancing customer experiences through chatbots.
The Challenge Faced By Easybots
As Easybots expanded its client base, it faced a significant challenge in providing seamless, 24/7 customer communication. Their clients, especially large enterprises, needed automated solutions that could not only improve efficiency but also elevate customer satisfaction. The problem was that building an in-house chat system from the ground up would have been both time-consuming and resource-intensive. Easybots needed a flexible, cost-effective solution that could integrate with their existing systems, including platforms like WhatsApp.
The Kommunicate Solution
Kommunicate, a customer support automation platform, provided Easybots with the perfect balance between quality and cost. By offering a flexible API system that easily integrates with WhatsApp and other platforms, Kommunicate allowed Easybots to build powerful chatbots for their clients without the hassle of creating a chat system from scratch. The platform’s flexibility in integrating with existing client systems enabled Easybots to focus on what they do best—building chatbot integrations—while Kommunicate took care of the core communication infrastructure.
Why Easybots Chose Kommunicate?
After evaluating several vendors, including Intercom, Easybots ultimately chose Kommunicate for three key reasons:
1. Cost-effectiveness
Kommunicate offered a solution that was budget-friendly compared to other vendors like Intercom, without compromising on quality.
2. Flexibility
Kommunicate’s flexibility in API integrations and its ability to integrate seamlessly with systems like WhatsApp made it a clear choice for Easybots.
3. Feature-rich platform
While Easybots didn’t use all of Kommunicate’s features, the platform’s extensive options provided room for future growth, including human-agent chats and additional API functionalities.
Why Easybots Loves the Kommunicate Support Team?
One of the standout reasons Easybots continues to trust Kommunicate is the exceptional support team. Aldo, CTO of Easybots, highlighted how Kommunicate’s support team goes the extra mile to resolve issues swiftly. The team is proactive, often coordinating with the development team to ensure that queries—especially complex ones, such as those involving WhatsApp integrations—are resolved quickly.
Impact and Results
With Kommunicate’s platform, Easybots successfully deployed automated chatbot systems for its clients, improving customer communication efficiency and providing round-the-clock support. This led to:
– 24/7 availability for their client’s customer support
– Reduction in manual effort for Easybots, allowing them to focus on higher-value tasks
– Seamless integration with WhatsApp for easy communication with customers
Kommunicate’s partnership enabled Easybots to deliver on their promise of efficient, scalable customer support automation, enhancing their reputation and client satisfaction.
Manab leads the Product Marketing efforts at Kommunicate. He is intrigued by the developments in the space of AI and envisions a world where AI & human works together.
