Top 7 Podcasts to Listen To and Elevate Your Customer Experience

Updated on March 11, 2025

Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent reason: today, improving customer experience is the top priority in contact centers globally. Yet, while 87% of companies believe they provide an outstanding CX, merely 11% of customers (one in ten!) agree.

Obviously, there’s a vast gap and much to be done to close it (“A-plus” for effort, “D-minus” for execution, as they say).

So, it’s high time to turn your volume up and your ears on to listen to the greatest podcasts on customer experience for an A-level, exceptional CX in your company.

7 Best Customer Experience Podcasts to Improve CX

The AI-Customer Service Podcast

Host: Manab Boruah

Airs: Monthly

Episode Duration: 35-45 minutes

Link: https://podcasts.apple.com/us/podcast/the-ai-customer-service-podcast/id1778233849

If you’ve ever wondered whether artificial intelligence (AI) in general and conversational AI in particular will fully take over CX in the coming years, this podcast is just for you.

Hosted by Manab Boruah, Product Marketing Manager at Kommunicate, it’s one of the freshest podcasts on customer service driven by AI’s never-ceasing and ever-expanding force. A tiny spoiler ahead: It focuses on the smooth partnership between human support agents and AI to elevate customer experiences.

The AI-Customer Service Podcast has already covered the following aspects:

• Major obstacles in AI adoption
• AI tools for customer support
• Human touch and AI balance
• Customer journey maps drawn by AI
• Successful and not-so-much AI use cases in CX

And many other subtle nuances! Not without AI predictions and expectations from CX forward-thinkers and innovators, of course. So, tune in to the intriguing future of customer service with AI.

CX Passport

Host: Rick Denton

Airs: on Tuesdays

Episode Duration: 30-35 minutes

Link: https://podcasts.apple.com/us/podcast/cx-passport/id1559111180

Wherever you are, if you’re heading on a customer experience improvement adventure, don’t forget your “passport”—CX Passport, to be exact. With over 200+ episodes, this podcast is a combo of CX and traveling all over the globe.

Would you like to know the state of customer experience in Africa, which has a lot of cultural and linguistic diversity? There you have it: the podcast episode “The One with CX in Ghana.” Are you curious about customer experiences in Central America? Then plug in and listen to “The One with the Guatemalan CX.”

In between, you’ll also hear numerous CX stories from globally recognized brands in travel and hospitality, such as United Airlines and Hilton. Alternatively, press “play” and engage your ears with the episode about MasterCard and customer experience in FinTech, or tap into other industries.

Pack your virtual bags and get ready for a first-class flight across the CX world with Rick Denton and his guests.

Inspiring Women In CX

Host: Clare Muscutt

Airs: Biweekly

Episode Duration: 40-50 minutes

Link: https://podcasts.apple.com/us/podcast/inspiring-women-in-cx/id1521918658

Inspiring Women In CX is among the top customer experience podcasts with powerful female voices.

Clare Muscutt invites female leaders in CX to share their insights and lessons learned about:

• Empowering call center agents
• Aligning marketing and CX in B2B
• Driving digital experiences in the Metaverse
• Building a sustainable CX culture
• Switching from brick-and-mortar stores to e-stores in the fashion and apparel industry

In the opinion of Brooke Webber, Head of Marketing at Ninja Patches, it is one of the most impactful CX podcasts with “contagious empowerment that catches on from one woman to another.” She adds, “I’d say it’s partly a motivational podcast, partly an advice hub on enhancing CX and breaking deep-rooted stereotypes. Every guest speaker inspires and teaches to revolutionize customer experiences as a female leader.”

Leaders in Customer Loyalty

Host: Mark Johnson

Airs: Weekly (two or three episodes per week)

Episode Duration: 15-25 minutes

Link: https://podcasts.apple.com/us/podcast/leaders-in-customer-loyalty-powered-by-loyalty360/id1515805736

Warning: This one may cause an itchy and uncomfortable urge to remodel your customer loyalty strategy.

Mark Johnson’s goal is to help you turn buyers from one-and-done to lifelong fans. In this podcast, he interviews loyalty experts and CX strategists from companies that retain customers successfully and thrive on brand devotion. Among them:

• Coca-Cola
• Petco
• Barnes & Noble
• Lowe’s
• Bank of America
• LEGO
• Verizon

CX In The Wild

Host: Dennis Wakabayashi

Airs: Weekly (several episodes per week)

Episode Duration: 30-40 minutes

Link: https://podcasts.apple.com/ua/podcast/cx-in-the-wild/id1637652723

Now, how about plunging into the CX “wilderness” and exploring the “untamed edges of experience creation”?

Dennis Wakabayashi talks with the trailblazers who have marked new paths through the “jungles” of customer experience. Listen to real-life stories from startups and Fortune 500 companies, from Poland to the United Arab Emirates, across all the countries and sectors, from aviation to finance.

While designing functional and durable products for everyday use, Joel Popoff, CEO at Axwell Wallet, shares, “I was interested in specific podcast episodes about product experiences and how they transcend functionality in today’s era of innovations. But overall, I believe this show is full of real gems—new paradigms—for transforming customer experiences in literally any sphere.”

Social Media CX Podcast

Host: Brooke Sellas

Airs: on Wednesdays

Episode Duration: 30 minutes

Link: https://podcasts.apple.com/us/podcast/social-media-cx-podcast/id1787041663

What makes CX unforgettable on socials? How can you improve your customer experience via a Facebook Messenger or Instagram Business Chat?

Find the answer in this podcast and learn from experts who create memorable moments for their customers via social media channels.

Each episode reveals one proven formula, such as the “Tell Me More” technique or the “30-3” rule. You may already know the latter from sales. But here’s a sneak peek into it. The “30-3” principle is as effective for DMs (direct messages) as it is for selling. You have a 30-second window to grab attention and personalize your customer experience. After that, you are supposed to engage with them every three minutes through questions to connect and deepen your relationships.

Discover more CX strategies from Brooke Sellas and her guest speakers for unparalleled customer experiences on social media.

The Unofficial Shopify Podcast

Host: Kurt Elster

Airs: on Tuesdays

Episode Duration: 40-50 minutes

Link: https://podcasts.apple.com/us/podcast/the-unofficial-shopify-podcast/id918602360

Are you selling on Shopify and trying to develop a better customer experience strategy for your online store?

If yes→

“You can’t skip this podcast if you manage a Shopify business,” says Peter Čuček, Owner at Tuuli, a Shopify-based seller of wooden massagers and kitchen utensils. “It’s one of the best customer experience podcasts for Shopify e-stores with no-BS advice. What I like most about it is the abundance of Shopify automation tools and apps it drops in my toolbox every next episode. Quite a decent collection already after so many episodes.”

Since 2014, Kurt Elster has already released nearly 500 episodes on a variety of Shopify CX topics, including:

• Converting the first Shopify leads
• Delivering Shopify dropshipping experiences
• Reducing churn through email
• Impressing with the “wow” service
• Surviving the worst customer situations
• Turning Shopify analytics into insights

And many more!

Bonus: Expert Tips on Creating Positive Customer Experiences

Automate Customer Service With an AI Chatbot.

Admit it—it’s unbearably frustrating and irritating to wait on hold with that elevator music in the background and countlessly press “zero” to talk to a human (at last!). In fact, 82% of people prefer conversational chatbots to human agents, and 96% expect companies to implement them instead of traditional support teams.

Many brands have already done so while cashing in on their benefits. As Jacob Barnes, Founder of FlowSavvy, puts it, “Customer service automation with AI chatbots is the new black in CX thanks to the three major advantages: round-the-clock support, high speed, and personalization. From a financial industry viewpoint, it has already reshaped customer experience in banking, insurance, and many other finance-related niches.”

For example:

See how Crunch, an accounting firm, streamlines CX with Luca, an AI bot powered by Kommunicate.

Indeed, finance belongs to the top five industries, with the largest share of consumers using chatbots (20%), with retail (40%) and healthcare (22%) taking the first and second places.

Edutain (Educate + Entertain) Your Audience.

Why not replace your dry-as-Sahara miles of lifeless text with vibrant and lively content fountains?

You can rely on edutainment, a mix of educational + entertaining content, to better engage your customers and revive their experiences.

Edutainment With Animations and Games

Jesse Hanson, Content Manager at Online Solitaire & World of Card Games, suggests interactive content elements to edutain your customers. “Animation and gamification are your go-to solutions for edutainment. It can be anything, from animated guides to quizzes, puzzles, or games like Wordle that create those lightbulb moments of discovery.”

For example:

Here’s an animated instruction with cartoon characters teaching how to play a card game on the World of Card Games blog.

Edutainment Through Video Stories

Fineas Tatar, Co-CEO at Viva, says, “Nothing enlightens and captivates more than a didactic story to draw the moral from. Let alone when it’s a video story. It hooks your audience from the beginning, especially if you use a ‘how-to’ in the title, and equally appeals to cognition and emotion.”

For example:

The Viva team shares video stories about customer successes to edutain their audience on YouTube. One of the latest is “How To Increase Productivity With An Executive Assistant.” The productivity challenge is a hook here.

Be Everywhere—Go Omnichannel.

Have you ever had a customer service situation that felt like the Groundhog Day movie when you were to repeat everything again, again, and again to every next support agent?

It’s infuriating (yep, we’ve been there). Never spoil your CX like that. Instead, strive for an omnichannel customer service. Make sure to pick your customers up where they left off:

• Email
• Phone
• Live chat
• Chatbot
• Social platform

And no more annoying phrases like, “I’m sorry, but could you please repeat your issue to me?”

For that, you may need to synchronize your favorite tools for an omnichannel CX.

For example:

Kommunicate integrates flawlessly with Zendesk, Pipedrive, Salesforce, and other CRMs. Likewise, it enables omnichannel messaging across apps like Facebook, Telegram, WhatsApp, and others.

Transform Your Customer Experience with Kommunicate

While you’re listening to CX podcasts, let Kommunicate reboot your customer service. It will help you set up an AI chatbot that—

• Never sleeps and works 24/7
• Resolves up to 80% of inquiries
• Offers human handoff (if needed)
• Personalizes customer experiences

And ultimately, it makes everyone happy with your service. You’re just a few clicks away from customer happiness—sign up for free today.