In May, we expanded our Voice AI offering and added Slack and Freshdesk integrations. You can now use Ozonetel as a telephony partner to use our voice AI…
In April, we released our integration with Twilio. We also focused on improving our voice AI experience to improve your customer service workflows. Features Twilio Integration You can…
We updated our UI in March so everyone could customize their workflows faster. We’ve made it simpler for you to access our latest AI features and simplified the…
This February, we’ve focused on adding more flexibility to your analytics workflows. You can now choose between CSV and XLS formats when downloading reports. We’ve also improved the…
In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the…
How do you determine if your AI chatbot is helping your customers? In December, we worked on a feature that lets your customers send feedback on whether an…
This November, we focused on improving the overall app experience. We enhanced our product to deliver more value to your customer support agents and introduced improved functionalities to…
This October, we worked to help you make the most of this festive season. We optimized our product to provide more value to your customer support agents and…
This September, we shipped more than we slept. We have many releases that will smoothen the operation flows for global customer support leaders. This month, we worked on…
In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We’ve implemented some highly requested integrations and built events…