Updated on August 5, 2025
We rolled out a brand-new Billing page with the new Pricing in July. We’ve updated our pricing to be simple with three tiers:
- Starter ($40/mo)
- Professional ($200/mo)
- Customizable Enterprise plans
On the product side, customer conversations are nicher and more actionable thanks to the new Conversation Events panel, attribute-based filtering in Campaign Messaging, and token-by-token real-time responses for AI agents.
We’ve also introduced Voice Chat in the widget, enabling users to launch live voice interactions with a single click. We’ve also added quality-of-life improvements like smarter waiting-queue settings and stronger file-upload safeguards.
Features
1. New Billing Page on Dashboard
Our new pricing is now updated in-app. You can subscribe to our new starter plan at $40/month, or go with our Professional and Enterprise plans. Our platform is just as powerful, just with simpler pricing principles.
2. Added Conversation Events Feature in Conversations Page
We’ve added a Conversation Events feature that will give you a quick run-down of the significant events during a conversation in the same window. We’ll update you about when the conversation was assigned to a human or an AI agent, if the conversation was resolved, and how the routing happened.
3. New Attribute Filter for Campaigns
You can now segment your contacts by customizable attributes for Telegram, WhatsApp, and Viber campaigns. You can add tags like location, subscription, payment status, etc. Connect with our support team using your attribute tags and data to enable this feature.
4. Voice Integration in Our Chat Widget
You can now enable voice in your web chat widget to let customers talk with the AI agent. Start using by adding voiceChat: true in your integration script. Your customers can now speak with your AI agents.
5. You Can Stream AI Responses Token-by-Token
We’ve made conversations more natural. By changing the settings of your AI agent (as shown in the picture), you can stream the responses token-by-token. Your customers can get reduced latency and better outcomes with this feature.
Improvements
- You’ll now clearly see when your Waiting Queue is turned on.
- Consistent naming: We now use “AI Agent” (not “bot”) across the product for a cleaner, more modern experience.
- When a conversation is reassigned, your AI Agent can respond to the customer’s first message immediately.
- A new safety check helps block suspicious or potentially harmful files before they reach your team.
- We’ve added clear, step-by-step instructions for connecting Zendesk and Salesforce.
- Create an AI Agent during onboarding, and it’s automatically set as the default assignee for new conversations.
Bug Fixes
- Fixed a TypeError when trying to read property ‘9’ of undefined
- Fixed a TypeError where this.serviceType.loadFullDocument was not a function
- Fixed an issue where fallback emails were sent to end users
- Fixed an issue where the AI model wasn’t removed from the bot config when selecting Kompose
- Fixed an issue where image uploads failed outside the US
- Fixed a Salesforce issue with the unsupported ‘KnowledgeArticleVersion’
- Fixed an issue where the subscription update API returned an error
