Updated on January 9, 2023

Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is one of the most emerging channels to facilitate that. In this post, I will guide you on how to add live-chat in Shopify websites.

Can't wait to add Live Chat Widget to your Shopify Website?

Click here to get your Shopify live chat app script

Add live chat in Shopify websites – Step-by-step Guide

Step 1: Get your live chat script

First, you need to select a live-chat customer support software. You can get a free account from Kommunicate. Sign up for Kommunicate and open Kommunciate dashboard. Navigate to Install section under Settings, where you will get the live chat plugin script. Copy the script.

Step 2: Login to Shopify

Log in to your Shopify account. Click on Online Store.

Shopify online store screenshot

Step 3:  Click on Edit Code

Navigate to Themes section. Click on the action button and select the Edit Code.

Edit code in shopify

Step 4: Paste the script

In the Edit Code section, go to the left side Edit Code for Debut panel and click on Sections. Open the footer. liquid section and paste the copied live-chat plugin script. Click on Save.

Paste livechat script in shopify

Step 5: Preview your changes

After saving click on Preview to see the changes. You will see the chat beacon on the bottom right corner.

Shopify live chat button preview

That’s all. Seriously. Sorry to disappoint if you were looking for more steps. It is as easy as you like to add live-chat in Shopify websites. Also, check out how to add live chat in other CMS platforms:

  1. Squarespace
  2. WordPress
  3. Wix

If you are looking for a full-fledged customer support software for your platform, check out Kommunicate’s human+bot hybrid solution.

Suggested Read: Shopify Chatbots: What are They and How to Add Bots to Your Websites

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Devashish Mamgain

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