WordPress accounts for almost 43.4% of websites on the internet (over 835 million websites worldwide). Most developers prefer the platform for building their websites and web apps because…
The global conversational AI agents market is growing rapidly. In 2024, the market was worth $11.6 billion and is expected to grow at a 20-25% CAGR over the…
In a recently leaked internal memo, Toby Lutke, the CEO of Shopify called “Reflexive AI usage” a baseline expectation at work in his company. In other words, if…
How do you reply to a comment like, “I just started learning guitar.” There are a lot of paths an AI model can take to get a reply.…
Step into a bank today, and the experience is nothing like it was a decade ago. There are no longer long queues or tedious paperwork. Nowadays, people want…
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…