Patient Engagement Software

Turn Website Clicks to Clinic Visits

Convert website visitors into appointment bookings, manage patient intake, and stay connected with an AI-first patient engagement software.

A healthcare chatbot interface from Life Care Hospitals showing a conversation where a user asks about an orthopedic department and books an appointment, while a woman sits on a couch using a laptop in the background.

Trusted by 500+ Global Customers

Logo of Rakuten, an ecommerce platfrom. Rakuten leverages Kommunicate's AI to automate internal queries with the organization.Logo of Amgen, an American pharmaceutical company. Amgen uses Kommunicate AI to assist its patients with medication administration and dosage queries. Logo of Bridgestone, a manufacturing company. Bridgestone uses Kommunicate AI to help its customers with support queries. Logo of Bluestar, a manufacturing company based in India. Bluestar uses Kommunicate AI to help its internal team automated internal queries.

AI built for the full patient journey

24/7 support for your patients

From appointment scheduling to real-time assistance, a well-structured patient engagement system enhances patient experiences.

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Streamline appointment scheduling, cancellation, rescheduling, and inquiries
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Ensure healthcare customer service is available 24/7
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Assist patients with medications, FAQs, insurance queries, and more
University support chat on a smartphone powered by Kommunicate, where the AI chatbot handles FAQs like deadlines for students.
LMS integration example for universities using Kommunicate with Moodle logo and a CSAT 8.5 performance widget on screen.

Personalizing patient journeys at scale

Deliver personalized engagement across every touchpoint, from pre-consultation to post-treatment follow-ups, without overwhelming your staff.

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Broadcast messages to patients about appointment timings and routine check-ups
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Segment patients based on demographics and preferences for personalized messages
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Engage patients on WhatsApp, Facebook, Telegram, and more

HIPAA-compliant patient engagement

Build trust with your patients through conversations that meet the highest compliance and privacy standards and enterprise-grade security.

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Provide end-to-end security and HIPAA-compliant data-handling
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Maintain role-based access control and a full audit trail with a live dashboard.
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Safely integrate with your ticketing and CRM systems
Chat interface from Life Care Hospitals where a user asks for their latest blood test report. The system requests identity verification via OTP, the user enters a code (839201), and the system confirms verification and provides a secure link to access the report that expires in 10 minutes.
Chat interface from Life Care Hospitals where a user reports severe chest pain. The chatbot identifies it as urgent and connects the user to a medical professional. A doctor (Dr. Lee) joins the conversation and asks the patient to describe their symptoms in detail.

Empower your care team with AI agents

Free your doctors, nurses, and front-desk staff from repetitive administrative tasks. Let AI handle the routine while your team focuses on delivering quality care to patients.

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Automate triage by routing urgent queries to support reps
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Hand off complex conversations to support reps with full context
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Get insights into customer conversations with our Insights feature

AI-powered patient engagement software

Kommunicate brings all your patient queries from across email, chat, and messaging platforms under one platform. Leverage state-of-the-art AI models to automate repeated queries with accuracy and scalability.

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90% Reduction in Average Resolution Time

50% Decrease in Cost Per Resolution

70% Increase in Patient Retention

40% Increase in Patient Satisfaction

AI Superpowers For Your Support Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Real-time AI recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

See what our customers
have to say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"With Kommunicate, we automated student support and achieved a CSAT of 8.33"

8.33
CSAT Achieved
Read Case Study
Headshot of Srinivas Reddy, Co-founder & CTO of TaxBuddy

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
Headshot of Carlos De Lieto Vollaro, Customer Experience Manager at Conte.it

"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
Read Case Study
Headshot of Ryan Tapfumanney, Senior Software Engineer at Telone

"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
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Image showing a patient being helped by two healthcare professional. The image is used to show that Kommunicate AI agents can be used to deliver empathetic patient support.

The Insurance Lead Generation Strategy Built for Enterprise Carriers              

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Conversational AI for Insurance: Faster Service Without Losing Control

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Frequently asked questions

Everything you need to know about Kommunicate's conversational AI for insurance
What is patient engagement? 
Patient engagement is the active involvement of patients in their own healthcare, from understanding their treatment plans and attending appointments to communicating regularly with providers and adhering to medications. Engaged patients typically have better health outcomes, lower overall care costs, and higher satisfaction. In a digital-first world, engagement happens across scheduling, messaging, follow-ups, and self-service touchpoints.
What is patient engagement software? 
Patient engagement software is a suite of digital tools that helps healthcare organizations connect with patients across every stage of their journey.

It centralizes workflows like appointment scheduling, intake forms, two-way messaging, reminders, and post-visit follow-ups into one platform. Kommunicate layers advanced AI agents on top, enabling 24/7 automated conversations across WhatsApp, web chat, Facebook, Telegram, email, and SMS.
Why is patient engagement important? 
Patient engagement directly affects clinical outcomes, revenue, and retention. Engaged patients show up for appointments, follow care plans, pay on time, and stay loyal to their providers. For healthcare organizations, higher engagement translates to fewer no-shows, lower operational overhead, stronger patient relationships, and improved Net Promoter Scores. With Kommunicate, customers report up to a 70% increase in patient retention and a 40% increase in patient satisfaction.
How can healthcare providers improve patient engagement? 
The most effective way to improve patient engagement is to meet patients where they already are (on WhatsApp, SMS, web chat, and social channels) and make every interaction fast, personalized, and available 24/7. That means automating appointment reminders, sending segmented broadcasts, offering self-service for common queries, and ensuring human agents step in only when needed.

Kommunicate's AI agents handle routine conversations instantly while preserving full context for seamless human handoffs.
What is the best AI for patient engagement? 
The best AI for patient engagement is one that understands medical context, handles multilingual conversations, integrates with your CRM, and maintains HIPAA compliance end-to-end. Kommunicate is built on state-of-the-art large language models specifically tuned for healthcare workflows (handling appointment booking, report status inquiries, medication FAQs, insurance queries, and triage) while automatically escalating complex cases to your care team with full conversation history.
How much does patient engagement software cost? 
Pricing for patient engagement software varies widely based on the number of users, conversation volume, channels supported, integrations required, and compliance needs. Most vendors offer tiered plans ranging from a few hundred to several thousand dollars per month. Kommunicate offers flexible, conversation-based pricing starting at $40/month.
Is Kommunicate's patient engagement software HIPAA compliant? 
Yes. Kommunicate is built with healthcare-grade security, including end-to-end encryption, HIPAA-compliant data handling, role-based access control, and a complete audit trail accessible through a live dashboard. Every patient interaction is logged and protected, and the platform integrates safely with your existing ticketing, CRM, and practice management systems without compromising data integrity.
How does technology improve patient engagement in healthcare? 
Technology removes friction from every patient touchpoint. Instead of phone tag and paper forms, patients self-serve through chat, book appointments in seconds, get instant answers to FAQs, and receive proactive reminders on their preferred channel.

AI-powered platforms like Kommunicate go further: resolving up to 80% of routine queries automatically, reducing average resolution time by 90%, and freeing care teams to focus on the patients who genuinely need human attention.

Easy-to-Use AI-Powered Support Automation

In Built Native Integration

Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.

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24/7 Support

Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.

Latest AI Models for Accuracy

Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.

One Stop Solution for Support

Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.