Patient Experience Software

Engage Patients at Every Interaction

Capture patient feedback in real time, measure satisfaction across every touchpoint, and act on insights instantly with an AI-first patient experience software.

Chat interface from Life Care Hospitals collecting post-visit feedback. The system asks Joseph to rate his consultation with Dr. Smith, he gives a rating of 4, and provides feedback that the waiting time was a bit long. In the background, a man is looking at his phone.

Trusted by 500+ Global Customers

Logo of Rakuten, an ecommerce platfrom. Rakuten leverages Kommunicate's AI to automate internal queries with the organization.Logo of Amgen, an American pharmaceutical company. Amgen uses Kommunicate AI to assist its patients with medication administration and dosage queries. Logo of Bridgestone, a manufacturing company. Bridgestone uses Kommunicate AI to help its customers with support queries. Logo of Bluestar, a manufacturing company based in India. Bluestar uses Kommunicate AI to help its internal team automated internal queries.

AI-powered excellence in patient experience

Always-on self service on every channel

Modern patients expect instant access to their healthcare information. Give them self-service access to what they need, when they need it, directly through the channels they already use.

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Provide 24/7 answers to common patient queries
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Enable appointment booking and patient intake in one interaction
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Integrate with CRM systems to surface real-time patient data
Chat interface from Life Care Hospitals where a user asks about emergency hours and pharmacy availability. The chatbot responds that the emergency department is open 24/7 and that the pharmacy operates daily from 8:00 AM to 10:00 PM.
Chat interface from Life Care Hospitals where a patient is reminded of an upcoming appointment with Dr. Smith and prompted to complete a digital intake form via a secure link. After the user confirms completion, the system responds that they are all set and no paperwork is needed at the front desk.

Paperless front desk automation

Repetitive admin work is the biggest drain on front-desk staff and the biggest friction point for patients. Automate the routine, so your team can focus on patients who genuinely need human attention.

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Replace manual intake with digital forms that patients complete before arrival.
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Automate appointment reminders, confirmations, and follow-ups across WhatsApp and email
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Free up your care team from repetitive queries

HIPAA-compliant patient communication

Patient feedback often contains sensitive health information, which means your experience platform needs to meet the same compliance bar as your EHR. Build trust with enterprise-grade security that patients can feel.

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End-to-end encryption and HIPAA-compliant data-handling for every conversation
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Role-based access control and a full audit trail with a live dashboard
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Safely integrate with your CRM and ticketing systems
Chat interface from Life Care Hospitals where a user requests to view lab reports. The system asks for identity verification via OTP, the user enters a code, and the chatbot confirms verification and provides a secure link to access the report that expires in 10 minutes.

AI-Powered Patient Experience Software

Kommunicate brings all your patient queries from across email, chat, and messaging platforms under one platform. Leverage state-of-the-art AI models to automate repeated queries with accuracy and scalability.

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90% Reduction in Average Resolution Time

50% Decrease in Cost Per Resolution

70% Increase in Patient Retention

40% Increase in Patient Satisfaction

AI Superpowers For Your Support Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Real-time AI recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

See what our customers
have to say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"With Kommunicate, we automated student support and achieved a CSAT of 8.33"

8.33
CSAT Achieved
Read Case Study
Headshot of Srinivas Reddy, Co-founder & CTO of TaxBuddy

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
Headshot of Carlos De Lieto Vollaro, Customer Experience Manager at Conte.it

"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
Read Case Study
Headshot of Ryan Tapfumanney, Senior Software Engineer at Telone

"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
Headshot of Mushra Hartley, Head of Operations at Lula

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Image showing a patient being helped by two healthcare professional. The image is used to show that Kommunicate AI agents can be used to deliver empathetic patient support.

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Frequently asked questions

Everything you need to know about Kommunicate's conversational AI for insurance
What is patient experience?
Patient experience is the sum of every interaction a patient has with your healthcare organization: from booking an appointment and completing intake forms to the clinical visit, payment, and post-visit follow-up.

It reflects how patients perceive the quality of their care beyond medical outcomes, including communication speed, ease of access, and how seamlessly they can get answers when they need them. A smooth, conversational experience at every touchpoint is directly tied to patient loyalty, retention, and long-term revenue.
What is patient experience software? 
Patient experience software is a digital platform that manages, automates, and enhances every interaction a patient has with a healthcare provider across the full journey. Kommunicate is an AI-powered patient experience software that engages patients conversationally across WhatsApp, web chat, email, and phone, automating repetitive tasks and escalating to human agents when needed.
How can hospitals and clinics improve patient experience? 
The most effective way to improve patient experience is to meet patients where they are (on WhatsApp, web chat, SMS, and phone) and make every interaction fast, personalized, and available 24/7. That means automating appointment booking, reminders, payment collection, and access to prescriptions or reports, so patients never have to wait on hold or call the front desk.

Kommunicate's AI agents handle routine conversations instantly and hand off complex cases to your care team with full context preserved.
What channels does Kommunicate support for patient conversations? 
Kommunicate is omnichannel by design, supporting WhatsApp, web chat, email, phone (voice AI), Facebook Messenger, Telegram, and SMS. Patients can start a conversation on their preferred channel, and your care team handles everything from a single unified dashboard, with no channel switching or lost context.
How does AI improve patient conversations? 
AI handles the repetitive, high-volume patient queries in a human-like, conversational way, 24/7. When a query is complex or sensitive, the AI seamlessly escalates to a live agent with the full conversation history, so the patient never repeats themselves, and your staff responds with context. This frees doctors, nurses, and front-desk staff from administrative load so they can focus on actual patient care.
Is Kommunicate's patient experience software HIPAA compliant? 
Yes. Kommunicate is built with healthcare-grade security, including end-to-end encryption, HIPAA-compliant data handling, role-based access control, and a complete audit trail through a live dashboard. Every conversation is logged and protected, and the platform integrates safely with your CRM and ticketing systems without compromising data integrity.
How much does patient experience software cost? 
Pricing varies widely based on conversation volume, channels, integrations, and compliance needs.

Kommunicate offers transparent, accessible pricing starting at $34/month, with a full-feature 30-day free trial so healthcare organizations can test it with confidence before migrating. Enterprise plans with custom integrations and volume-based pricing are also available.

Easy-to-Use AI-Powered Support Automation

In Built Native Integration

Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.

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24/7 Support

Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.

Latest AI Models for Accuracy

Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.

One Stop Solution for Support

Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.