Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
Many developers currently use NextJS because it is SEO-friendly and allows you to develop faster. With a NextJS, you get: 1. Essential features like Server Side Rendering (SSR),…
Ticket Triage in Customer Support is the process that businesses use to prioritize customer inquiries. Ticket Triage helps the customer support team to manage a high volume of…
Salesforce is one of the world’s leading CRM and customer service organizations. Their Knowledge Base software, available with the Salesforce Service Cloud package, is also considered one of…
If you’re using the Zendesk Guide as a Help Center, you might wonder how to build an FAQ chatbot. Here is a step-by-step guide on integrating the latest…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
How does Google know which sport you’re referring to when you search for “football?” Google uses semantic search to understand the intent behind your questions. So, if you’re…
Google’s Vertex AI is a Google Cloud-based platform that entrepreneurs, developers, and AI researchers can use to manage their AI projects. We have discussed the architecture of the…
The Vertex AI platform is Google’s new offering for AI developers. It has APIs for most foundational models and integrated machine learning workflows that you can leverage to…