In this post, we are sharing some tips and hacks which a live chat agent can incorporate to deliver a great customer service experience.
Kommunicate product updates october 2018 includes sample bots,WYSIWYG editor,Localization of Chat Widget,Message sync with Zendesk, and other improvements.
In most of the cases, the cost of generating new customer is higher than retaining the old one. Here are the customer retention strategies that work.
Kommunicate product updates september 2018 brings you a improved Dashboard analytics, Chat Widget, Mailbox, and Chatbots.
In this post, we have jotted down the tips and best practices on how to increase conversion rate using A/B testing by 200% for SaaS websites.
Kommunicate product updates August 2018 inludes editable quick replies,Zendesk attcahment fowarding option,larger image support in mailbox.
Support is costly and time-consuming. Learn how to automate customer service to reduce costs and workload using call, email, and chat automation.
Agile CRM is a customer relationship management software for small and growing businesses. Integrate Kommunicate with Agile CRM
Handling angry customers can be a gruelling task for customer support. In this post, we have discussed how to deal with angry customers in a better way.
kommunicate product updates July 2018 includes Agile CRM integration. automated weekly reports, improved chat widget ,improved bot routing and much more.