If you have ever thought about building a website or a blog, WordPress must have been a top of mind recall. WordPress is an online, open-source blogging and…
Starting a company is not easy, as you have to constantly evolve by learning with each step you take ahead. What’s harder is hiring good people who buy-in…
While most of the people were hustling through their books to end the FY18 on a good note, our tech team was burning the midnight oil to bring…
Why do we need support? Because Things break. And it takes time to fix things. When things break customers get angry and frustrated. And when they need help, your support…
And the shortest month of the year just passed in a wisp. Yet, we have a lot to tell you about how much we have progressed with Kommunicate.…
Customers have always wanted customer service representatives to solve their problems. But today, the expectation has evolved to include speed. 72% customers expect immediate answers whenever they connect…
The primary goal of a business is to acquire customers to whom they can sell their products and services. Despite businesses aiming to retain the customers they have…
The Roots — Why are we building Kommunicate? The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. Seldom treated as…
This is an era of personalization. Since the advent of new-age technology and intelligent tools, businesses have shifted their strategy from mass appeal to granular. Sales and marketing…
Customer Support is an immensely valuable aspect of modern day businesses. In this era of highly competitive markets, businesses are shifting towards a consumer-first trend. Hence, agile and…