We all know that customer is king. Keeping your customer happy and satisfied plays an important role in the growth of any business. But, many questions need answers…
` In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…
A lot of people have fancy things to say about customer support, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick,…
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company.…
Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is…
After a lot of weary release nights and consistent brainstorming, we have dispatched the latest release version of Kommunicate, consisting of some awesome new features and savvy improvements.…
We have talked a lot about chatbots for customer support in our previous pieces. And a scalable, efficient and cost-effective human+bot hybrid system has always been our philosophy.…
Great companies are built on great products. Elon Musk, the messiah of entrepreneurship, quoted this a few years back. And this has been our motto with all our…
Wix.com is a cloud-based web development platform. It allows users to create HTML5 web sites and mobile sites through the use of online drag and drop tools. Can’t wait…
The days of siloed work processes are long gone. Given the dynamic market scenario, only agile enterprises with their departments and processes in sync will come out on…