Problem-solving is a very important ingredient of high-quality customer service. As long as you have a product, people will come to you and tell you they have problems…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone one of us already aware that customer…
Consumers are overwhelmed with company communications every single day. As a result, businesses and brands need to find ways to foster a much deeper relationship with their customers.…
You know that amazing satisfaction when a customer service representative treats you like royalty. Perhaps you’ve struggled with a faulty bike, clothes that looked different online or nightmares…
Nowadays, there is no shying away from the fact that customer service is the new marketing. It is not enough to just pour in offers and money to…
Ever had a Mac or iPhone user corner you into a conversation about why Apple products are the best? Customers who like Krispy Kreme donuts will never buy…
Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in a team and…
The co-existence of chatbots and live agents has always been a debated topic. To settle that lately, we interviewed 13 chatbot experts and the findings were clearly in…
Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more value. It’s not easy to hold on to…
What is Customer Response time? What is the one thing that customers hate above buying a poor product? Poor customer service. If you are a small business, it…