You know that amazing satisfaction when a customer service representative treats you like royalty. Perhaps you’ve struggled with a faulty bike, clothes that looked different online or nightmares…
Nowadays, there is no shying away from the fact that customer service is the new marketing. It is not enough to just pour in offers and money to…
Ever had a Mac or iPhone user corner you into a conversation about why Apple products are the best? Customers who like Krispy Kreme donuts will never buy…
Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in a team and…
The co-existence of chatbots and live agents has always been a debated topic. To settle that lately, we interviewed 13 chatbot experts and the findings were clearly in…
Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more value. It’s not easy to hold on to…
What is Customer Response time? What is the one thing that customers hate above buying a poor product? Poor customer service. If you are a small business, it…
Have you ever wondered how to start a business when you are not sure your product would fit the market’s expectations? If you are an entrepreneur, then you…
The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was…
Chatbots have been there for long, and so has the speculation that one day they will replace humans in the workplace. Although chatbots are still looked at with…