From launching a brilliant idea to seeing it through every step of the way, getting your business off the ground involves courage, patience, and commitment. 70% of startups…
Customer service has changed over the years. A few years ago, you could only call up or shoot an email to customer service in case you had a…
What do you think of improving the CX rate with a human touch? It is about offering or assigning an agent for each customer, who can easily interpret…
There are numerous studies out there that clearly show why it is extremely important to develop a loyal customer base. Also, it is equally important to keep those…
In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Customer support is really important for any company. But if you are…
Do you really need to delight your customers? How do you do it? What is the difference between customer satisfaction and customer delight?Well!In simple terms, when customer expectations…
Today’s E-commerce customer has no shortage of choices when it comes to online shopping, with brands catering to every market niche without any global monopoly. With decreasing attention…
In business, it doesn’t matter what products or services you are providing, as long as it is what the customer wants. Customers are and always will be the…
Problem-solving is a very important ingredient of high-quality customer service. As long as you have a product, people will come to you and tell you they have problems…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone of us already aware that customer experience…