Chatbots are one of the big technologies pushing customer service forwards. It’s easy to see why. They promise an even playing field for brands, where everyone can offer…
Introduction A 2016 study by Inc. showed that 51% of consumers expect businesses to provide 24/7 support and service. However, while businesses want to offer customers round-the-clock support,…
Earlier times, email ticketing operated through manual processes. Agents would read emails, decide the priority, tag them, and assign tickets manually. This traditional email ticketing system worked well…
The global cryptocurrency market is booming, with over $2 trillion in market cap. It also helps that the market has been in a bull run for virtually all…
Endless wait times, repetitive queries, and inconsistent support—these common pain points frustrate customers and overload support teams. AI self service eliminates these hurdles, giving customers instant access to…
Advanced intelligence technology rapidly modifies product management solutions. The latest McKinsey AI survey reveals that 65% of organizations use generative AI in their operations. This results in business…
Step into a bank today, and the experience is nothing like it was a decade ago. There are no longer long queues or tedious paperwork. Nowadays, people want…
Automating customer service at startups is difficult. You don’t have the same access to human resources as enterprises, and your tech stack will differ from most established players. …
Between 2017 and 2021, the global gaming industry saw atmospheric growth, reaching $211 Billion in revenue and clocking a growth rate of 13% year-over-year. Rockstar Games’ GTA 5 has…
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…