Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
Customer loyalty is deeply intertwined with their first experience with a product. For most customers, the first experience is the product and user onboarding process. According to Gitnux,…
In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We’ve implemented some highly requested integrations and built events…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
The Vertex AI platform is Google’s new offering for AI developers. It has APIs for most foundational models and integrated machine learning workflows that you can leverage to…
Customer intent optimization or buyer’s intent analysis refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or…
Instagram is one of the largest social media platforms in the world. With over 2 billion users tuning into the platform monthly, it offers an excellent opportunity for…
Our product and tech teams have worked hard to create an end-to-end customer support product. Here’s what we’ve been doing for July! Feature Updates We’ve been tuning into…