Artificial Intelligence has been making waves in all sectors, but it has proven to be especially powerful and disruptive in healthcare. It has revolutionized patient experiences through personalization,…
Skill-based online games like Rummy and fantasy sports have gained popularity across various demographics and countries. Fantasy games like Football Fantasy have a user base of 62.5 million…
Zendesk Sunshine is the omnichannel conversations platform from Zendesk that helps you customize your communications. It’s a popular tool for customer service teams that want to integrate their…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
In 2025, customers expect instant, always-on assistance. Businesses are turning to AI self service tools like chatbot self service systems to meet these expectations while keeping support costs…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…
The global market for generative AI especially AI chatbots in telecom was worth $302.34 million in 2024 and grew to $428.08 million in 2025. By 2034, the market…
2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…